GENERAL BOOKING TERMS AND CONDITIONS
- Introduction
The purpose of this document is to regulate the GENERAL TERMS or CONDITIONS OF PROCUREMENT of the Online Booking services. The terms “You” and “User” are used here to refer to all individuals and/or entities who for whatever reason access www.satamahotel.com.
The use of these services implies full and unconditional acceptance and validity of each and all the General Terms and/or Conditions – which are deemed to be automatically incorporated into the contract concluded with SATAMA Hotel, without the need for your written transcription in the same – included in the latest version of these General Terms and/or Conditions.
- Use of the SATAMA Hotel, Online Booking Services:
2.1. Online Booking Services
2.1.1. The purpose of the Online Booking services is for the reservation of a room at SATAMA Hotel.
2.1.2. Procurement procedure:
When using the service, the user will receive an email confirmation in which is included the confirmation that their purchase order is in the process of being confirmed. If you are a customer, once the corresponding debit for your reservation has been made, you will receive an email confirming this; this email serves as proof of your booking.
2.1.3. Guarantee:
The booking is confirmed and guaranteed overnight with a credit card. In the event of a no-show without prior notice, the first night will be charged (including taxes and fees).
2.1.4. Termination of the contract or cancellation of the booking:
The credit card is solely a means of guarantee. Cancellation of the booking by the user will not incur any charges for advance cancellation, provided that this is done prior to the specified deadline. Once this threshold has passed, SATAMA Hotel will make a cancellation charge as compensation, which will amount to the cost of the first night (including taxes & fees). This clause does not apply to bookings made with special rates. In this case, the respective specified conditions shall apply.
2.1.5. The arrival time at the hotel is:
Check-in: 3:00 PM
Check-out: 12:00 PM
2.1.6. CANCELLATION COSTS
No charge will be made to your credit card if cancellation is made more than 48 hours prior to the day of arrival at the hotel (local time at the hotel). If cancellation is made during the 48 hours prior to arrival, 50% of the total cost of the booking will be charged to your credit card. In the event of a client no-show without prior notice, 100% of the total cost of the booking will be charged.
These clauses do not apply to bookings made with special rates. In this case, the respective specified conditions shall apply.
2.2. SATAMA Hotel policy on minors.
Minors under the age of 18 staying in the Hotel must be accompanied by their parents, teachers or other duly authorized adults. Hotel staff may require relevant documentation identifying adults as parents/teachers of authorized persons.
2.3. Prices per room and night.
Prices are valid only in writing and for the period specified. SATAMA Hotel reserves the right to modify these prices without prior notice where there are justifiable reasons.
Prices relating to the booking will be indicated during the booking process. Local taxes will be applied in accordance with existing local regulations in Haiti. These local taxes must be paid directly in the hotel.
In the event that the applicable rate changes between the date of the booking and the date of services being provided, creating a disparity, in accordance with the applicable regulations, the applicable price shall be that which corresponds to the time of delivery of services or to the accrual of the tax, even where this will incur an increase to the final price indicated to the client during the booking process.
2.4. The user undertakes to use the services in accordance with the Law, moral standards, good customs and public order, as well as that which is stipulated in these General Terms and/or Conditions of procurement. Consequently, the user is obliged not to use the services for illicit purposes or effects and/or contrary to what is set out in these General Terms and/or Conditions of procurement, detrimental to the rights and interests of third parties or which could, in any way, damage the services, SATAMA Hotel and/or its image.
2.5. SATAMA Hotel shall, for increased agility and for the benefit of its users, be able to unilaterally modify at any time and without prior notice the services provided, or the operational or technical Conditions, or the conditions of use of the services. In the same way, the users, in order to improve the service and establish optimum levels of quality can make suggestions for changes that they consider to be useful by contacting those responsible for the page via the following email address: info@satamahotel.com